The following guide is helpful information that addresses common packing and shipping questions that we have received from our previous clients. 

Headlights can be sent to us without bulbs or ballasts in order to avoid potential damage during shipping but it is not necessary as long as they are well packaged. During our repair service, no bulbs or modules are removed from the housings as they do not affect our ability to remove and replace the headlight covers. 

NOTE: We are not liable for bulbs or electronic units failing to function following our repair service since packing, shipping and handling of incoming units and the handling of outgoing units is completely out of our control. 

Since the polycarbonate lens covers of the headlights are being replaced, we recommend that extra caution be taken to protect the actual housing portion of the lights so no tabs or control units are damaged during shipping. Use bubble-wrap or styrofoam sheets to effectively create an impact barrier. We do no recommend loose packing peanuts since they shift during transport allowing the housings to be at risk of damage.

The ship-to address: 1491 Polaris Pkwy. Suite 121, Columbus Ohio 43240 is a business address to ensure all packages will be securely received.

Return service is via UPS ground and packages are sent without a signature requirement unless requested by the client.

Providing a tracking number to us for your incoming repair service headlights is not necessary. We will notify all clients via email once packages are received by us and we will also notify clients of their return shipment tracking number once it dispatches. 

You may always contact us directly if you have any other questions.